Shipping Policy
How your packs reach you
Dispatch timelines, delivery estimates, shipping charges and what to do if a parcel goes missing.
Last updated: August 2026
1.Order processing
- Orders are packed and dispatched within 1–2 working days of payment confirmation.
- Orders placed on Sundays or public holidays are processed the next working day.
- You'll receive a tracking link by email as soon as the parcel leaves our facility.
2.Delivery timelines
- Metro cities: 2–4 working days after dispatch.
- Other serviceable pincodes: 4–7 working days after dispatch.
- Remote or restricted-access locations may take a few days longer.
3.Shipping charges
- Shipping is charged based on your pincode, on one-time and subscription orders alike.
4.Wrong address or failed delivery
- Please double-check your address and phone number at checkout - we can only edit details before dispatch.
- Couriers attempt delivery up to three times. Undelivered parcels return to us, and we'll contact you to re-ship (re-shipping charges apply).
5.Damaged, missing or delayed parcels
- If a pack arrives damaged or leaking, email photos of the parcel and pouch to help@simplistaples.com within 48 hours of delivery and we'll replace it.
- If tracking hasn't updated for 5 working days, write to us and we'll raise it with the courier.
- Because these are food products, we cannot accept returns on opened packs.
Questions about a specific order? Email help@simplistaples.com with your order number.